Opens a new window Opens a new window and Problem with Outlook 2016 and Exchange 2013 Opens a new window Opens a new window In addition,here are some similar thread for your reference: Outlook 2016 add Account: Log onto Exchange ActiveSync mail server (EAS): The server cannot be found. Please refer to the following KB article : Outlook doesn't support connections to Exchange by using ActiveSync and error: Log onto Exchange ActiveSync mail server (EAS) Opens a new window Opens a new window If all above work fine, may be this problem occurs because Outlook does not support connections to a server that is running Exchange Server by using the EAS protocol.Run EXRCA Opens a new window Opens a new window to test autodiscover service if this issue occur to external users.You may also access the autodiscover url from IE and in response should get "600 invalid request". Run command Get-ClientAccessServer | fl verify URL for autodiscoverCheck for AutodiscoverInternalServerUri attribute.
Here are some suggestions to narrow this issue: Does this issue occur to internal users or external users? How many users are facing this issue? Have you tried to configure user account manually?
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